Clear Delivery & Fair Returns

Overview

HSK Commerce sells through third-party marketplaces such as eBay and Amazon. This policy explains how shipping and returns work for those purchases. It sits alongside the marketplace’s own policies, buyer protections and any terms shown on the individual listing.

Order Processing

Once an order is placed and payment is confirmed through the marketplace, we prepare it for dispatch. The handling time for each product is shown on its listing.

• Orders are processed on business days (Monday to Friday, excluding US public holidays)
• Items are checked and packed to protect them in transit
• Order confirmation and updates are sent through the marketplace
• If an item is unexpectedly unavailable or delayed, we will contact you promptly and offer a refund or an alternative

Shipping & Delivery

We ship with established carriers. The shipping method, estimated delivery time and cost are shown on the listing and at checkout on the marketplace.

• Delivery estimates start from the dispatch date, not the order date
• Delivery times are estimates, and carrier delays can occur, especially in busy seasons or bad weather
• We ship only to the destinations offered on the listing
• Please make sure your delivery address on the marketplace is complete and correct, since we send orders to the address shown on the order

Tracking Your Order

Where the shipping service includes tracking, the tracking number is shared with you through the marketplace once the order is dispatched. You can follow the parcel using the carrier’s tracking page or the marketplace order page. If tracking has not updated for several days, please message us and we will look into it.

Delayed, Lost or Damaged Orders

If your order is late, goes missing or arrives damaged, tell us as soon as possible through the marketplace messaging system or at hello@hskcommerce.com.

• Delayed or lost: we will check with the carrier and, if the parcel cannot be located, send a replacement or refund
• Damaged on arrival: please send clear photos of the item and the packaging, and we will arrange a replacement or refund
• Wrong item: let us know right away and we will correct it at no cost to you

Please include your order number and the marketplace you used.

Returns

We want you to be happy with your purchase. If you are not, you can ask to return an item within the return window shown on the listing and set by the marketplace’s policy.

• Contact us through the marketplace first, so the return is recorded against your order
• Items should come back unused, in their original condition and packaging, with all parts and accessories
• We will give you return instructions and, where it applies, a return address
• Who pays for return shipping depends on the reason for the return and the listing terms. If the item was faulty, damaged or not as described, we cover it
• Please keep proof of postage until your refund is confirmed

Some items may not be returnable for reasons of hygiene or safety, or if they are made to order. Where that is the case, the listing says so.

Refunds

Once we receive and check a returned item, we will confirm the outcome with you. Approved refunds go back to your original payment method through the marketplace.

• We aim to start the refund promptly after the returned item is received and checked
• The time it takes to appear on your statement depends on your bank or card provider and the marketplace
• If the item comes back damaged or incomplete through no fault of ours, the refund may be reduced to reflect that
• Original shipping costs are refunded where the return is due to our error or a faulty item

Cancellations & Exchanges

To cancel an order, message us as early as possible. If it has not shipped, we will cancel it and refund you in full. If it has shipped, you can refuse delivery or return it under the rules above.

If you want a different size, colour or model, please contact us. Subject to stock, we can usually arrange an exchange or a refund and a new order.

Disputes

Most problems are solved quickly by talking, so please contact us first. If we cannot reach agreement, you may use the dispute process of the marketplace where you bought, which operates independently of us.

Contact Us

For help with shipping, returns or refunds:

• Marketplace orders: message us through the marketplace messaging system
• Email: hello@hskcommerce.com
• Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
• Hours: Monday to Friday, 9:00 AM to 5:00 PM Mountain Time

We aim to reply within one to two business days.