Committed to an Inclusive Digital Experience
At HSK Commerce, accessibility is a core principle. We want our website to be usable, readable and easy to navigate for every visitor, whatever their ability, device or situation.
Scope & Purpose
This statement applies to the official corporate website of HSK Commerce at hskcommerce.com. The site gives suppliers, partners, payment providers and other professional visitors our company information, business details and contact information.
We want this website to work for as many people as possible, including people who use screen readers, keyboard-only navigation, voice-input software or display adjustments.
Our Standard & Status
The Web Content Accessibility Guidelines (WCAG) set out how to make web content more accessible to people with disabilities. Our target is WCAG 2.1 Level AA.
We are working towards full conformance with that standard, and we review our pages regularly to find and fix gaps. Because this website is updated over time, we cannot promise that every page meets every criterion at every moment, so we are open about the areas we are still improving.
| Area | Our approach | Status |
|---|---|---|
| Keyboard navigation | Interactive elements are reachable and usable by keyboard | Designed in |
| Colour contrast | Text and background colours chosen for readability | Designed in |
| Visible focus | Links and buttons show a clear focus outline | Designed in |
| Semantic structure | Logical headings and landmark structure | Designed in |
| Reduced motion | Animations are switched off for visitors who ask for reduced motion | Designed in |
| Responsive layout | Pages adapt to phones, tablets and desktops | Designed in |
| Full ARIA labelling and ongoing audit | Being reviewed across all components | In progress |
Measures We Take
Structure and content
- Semantic HTML elements are used for page structure
- Headings follow a logical order on every page
- Form fields have visible labels
- Link text describes where the link goes
- Decorative graphics are hidden from assistive technology
Visual design and interaction
- Body text is set at a comfortable size with generous line spacing
- Text colours are chosen to contrast well with their backgrounds
- Focus outlines are visible on interactive elements
- Animations respect the “reduce motion” setting on your device
- Layouts adjust to different screen sizes without horizontal scrolling
We plan to check key pages periodically with common assistive technologies and automated testing tools, and to act on what those checks find.
Known Limitations
Despite our efforts, some parts of the site may not yet fully meet WCAG 2.1 Level AA. We would rather tell you than hide it.
| Area | Limitation | What we are doing |
|---|---|---|
| Third-party content | Embedded or linked third-party elements may not fully conform | Reviewed case by case |
| ARIA labelling | Some complex components may need more complete labels | Under review and being improved |
| PDF or legacy documents | Any downloadable documents may not be fully screen-reader friendly | Replaced with accessible web pages where possible |
If you meet a barrier that is not listed here, please tell us. We treat every report as a priority and will offer an accessible alternative or a fix.
Feedback & Contact
We welcome feedback on the accessibility of this website. If you have trouble using any content, find a barrier we have not listed or have an idea for improvement, please get in touch:
- Email: hello@hskcommerce.com
- Response time: within 5 business days
What to include
Please tell us the address of the page, the assistive technology you use (if any) and a short description of the problem. That helps us find and fix it faster.
If You Are Not Satisfied
If our reply does not resolve your concern, you are welcome to contact us again and ask for it to be reviewed. You may also seek information or assistance from the relevant US authorities, such as the U.S. Department of Justice’s ADA resources at ada.gov.
Four Pillars of Digital Inclusion
Together, these pillars aim to let every visitor find, understand and use what they need.
Keyboard Access
Interactive elements can be used without a mouse.
- Logical tab order
- Visible focus outlines
- Clear link and button labels
Readable Content
Typography, contrast and hierarchy support easy reading.
- Comfortable text size
- Good colour contrast
- Clear heading structure
Responsive Design
The site adapts to phones, tablets and desktops.
- Mobile-friendly layouts
- No sideways scrolling
- Easy-to-tap buttons
Assistive Technology
Pages are structured to work with assistive tools.
- Semantic markup
- Decorative images hidden
- Descriptive link text
Accessibility Is Never Finished
We treat accessibility as a continuing discipline, not a one-off task.
Review
Check pages against WCAG 2.1 criteria.
Evaluate
Find gaps and rank them by impact on users.
Improve
Plan and make targeted fixes.
Test
Verify with automated tools and, where possible, real users.
Implement
Release validated improvements.
Monitor
Track results and listen to feedback.
Review Cycle
We aim to review the site at least once a year, and again after any major content or design change.
Standards Tracking
We keep an eye on updates to WCAG and plan to adopt newer criteria as part of our regular reviews.
Issue Response
We acknowledge reported barriers within 5 business days and fix or escalate them according to their impact.
Accessibility Support Is Always Available
Choose the route that fits your situation. Each gets the same priority as any other business enquiry.
Report a Barrier
Found something you cannot access or use? Tell us so we can fix it.
Suggest an Improvement
Have an idea to make the site easier to use? We would like to hear it.
Request an Alternative
If some content is not accessible to you, we can provide it in another format.
Digital Responsibility at HSK Commerce
A professional business should be open and considerate towards everyone who uses its website.
Digital Responsibility
We weigh each design and technical decision by its effect on all users, including those who rely on assistive technology.
User-Centred Design
Clear navigation, readable content and reliable interaction are essentials, not optional extras.
Continuous Improvement
Standards and user needs change, and so does our work: regular reviews, listening to feedback and fixing barriers.
Honest Communication
We publish this statement because openness builds trust. We say what we have done and what we are still working on.
Questions About Accessibility? We Would Love to Hear From You.
Whether you have a question about using our site with assistive technology, want to report a barrier or just want to know more, our team is ready to help.